Support
Questions about your books, your QuickBooks connection, or your portal? Reach us any of these ways — a real person responds.
Email Support
contact@monetaryprestigesolutions.com
Best for account questions, document requests, and general help.
Phone
(915) 995-9980
Mon–Fri, 9am–6pm CT.
Contact Form
Send a message from our contact page.
Great if you don't have email handy.
Response Times
- • Critical issues: within 4 business hours
- • Standard questions: within 1 business day
QuickBooks connection issue?
If your QuickBooks connection shows an error or sync has stopped, go to Portal → QuickBooks and click Reconnect. If the issue continues, email us and include the time it happened — we capture Intuit's trace ID and can resolve it quickly.
Common questions
My QuickBooks disconnected — what do I do?
Visit Portal → QuickBooks and click Reconnect. Tokens occasionally expire and a single click restores the connection.
How do I upload a document?
Use the Document Vault, or respond to a request from your bookkeeper in the Requests tab.
Where do I see my reports?
Profit & Loss, Balance Sheet, and Cash Flow live under Portal → Dashboard.